Terms of service
General terms of use for Gen3 Cloud hosting, cloud, email and infrastructure services.
July 2026 · CNPJ 39.367.232/0001-18
Acceptance of terms
These Terms of Service (“Terms”) set forth the general conditions for use of the gen3cloud.com.br website (“Site”), the customer portal and products and services purchased or accessed through Gen3 Cloud (“Services”).
These Terms, together with documents incorporated by reference — including the Privacy Policy, Cookie Policy, Anti-Spam Policy, Service Level Agreement (SLA) and any plan-specific conditions — form the agreement (“Agreement”) between Gen3 Cloud Tecnologia (“Gen3”, “we”) and you (“Customer”, “User”).
The Agreement is effective on the date of your first access to the Site, account registration or electronic acceptance, whichever occurs first. By using the Site or Services, you confirm that you have read, understood and agreed to these Terms.
Gen3 may amend these Terms at any time by publishing an updated version on the Site. Material changes will be communicated in advance by email or portal notice. Continued use after changes take effect constitutes acceptance.
Definitions
Scope of services
Gen3 provides hosting and cloud infrastructure services including, depending on plan: website and application hosting (WordPress, cloud, cPanel, static sites, Lovable), virtual servers (VPS), dedicated servers (Bare Metal), business email, white label reseller, assisted migration and related managed services.
Resources, disk, traffic, mailboxes, backups and features depend on the purchased plan and description at the time of purchase. Gen3 may update technical specifications provided material paid benefits in the current period are not reduced without notice.
Beta, pre-release or experimental services are provided “as is”, without additional warranties, and may be changed or discontinued at any time.
Service availability is subject to the applicable SLA. Scheduled maintenance, third-party failures and force majeure may temporarily affect access as described in the SLA.
Registration and account
To purchase or manage Services, you must create an Account with accurate, complete and up-to-date information. Gen3 may request identification documents and suspend Accounts with inconsistent or suspicious data.
You must be at least 18 years old and legally capable of contracting. If acting on behalf of a company, you represent that you have authority to bind it to this Agreement.
You are responsible for Account security: use strong passwords, enable two-factor authentication when available, do not share credentials and notify Gen3 immediately of unauthorized access. Gen3 is not liable for losses from misuse of your Account.
Ownership disputes over Accounts or domains may result in temporary blocking until resolved between parties or by competent authority.
Acceptable use (AUP)
Services are for lawful commercial or professional use. You may not use infrastructure for illegal, fraudulent or abusive activity or activity that violates third-party rights, including spam (per Anti-Spam Policy), phishing, malware, unauthorized cryptocurrency mining, DDoS attacks, copyright infringement, child exploitation content, or incitement to violence or discrimination.
You may not intentionally overload servers, circumvent plan limits, resell resources without express authorization (except contracted reseller plans) or use Services in ways that harm other customers or Gen3’s network.
You are responsible for third-party software, plugins, themes and integrations installed on your hosting.
Gen3 monitors traffic and usage to prevent abuse. Violations may result in warning, limitation, suspension or immediate termination without refund. Reports: abuse@gen3cloud.com.br.
Hosted content and customer responsibilities
You retain ownership of Customer Content. By using the Services, you grant Gen3 a limited license to store, transmit, display and process content solely to provide contracted Services.
You are solely responsible for Customer Content, for obtaining applicable licenses and consents (including LGPD for personal data) and for ensuring no infringement of third-party rights.
Gen3 does not systematically pre-screen Customer Content but may remove material that violates these Terms or law, or when required by court order or competent authority.
If you process personal data through the Services, you must comply with LGPD and applicable rules. Details on Gen3’s processing are in the Privacy Policy.
Payment, billing and delinquency
Paid Services are offered on a subscription basis with upfront billing for the contracted period unless otherwise stated. By providing a Payment Method, you authorize recurring charges until you disable auto-renewal in the portal.
Prices are shown in Brazilian reais (BRL) unless otherwise indicated and may not include applicable taxes. Invoices issued based on current account data are considered final for the billed period.
Non-payment may result in suspension, interest and penalties as permitted by law, and account termination after a communicated grace period. Data may not be preserved beyond stated retention after suspension for delinquency.
Refund requests follow the policy in effect at purchase and applicable consumer law. SLA credits, when due, are handled per /sla.
Cancellation and termination
You may cancel auto-renewal at any time through the customer portal. Cancellation prevents new charges but does not entitle you to a pro-rata refund for the paid period unless required by law or express guarantee policy.
Gen3 may terminate the Agreement or Services with notice except for serious violation, fraud, abuse or legal requirement, when termination may be immediate.
After Services end, you must export Customer Content within the communicated period. After that, Gen3 may delete data irreversibly without further storage obligation.
Backups and data availability
Unless your plan includes managed backups as defined in the SLA or product description, Gen3 does not guarantee backup of Customer Content. You are responsible for independent copies of files, databases and email.
When backups are included, retention and restore follow the SLA and panel policy. Restores may be subject to technical limits and support timelines.
Gen3 uses redundancy and monitoring practices but does not guarantee recovery in all loss scenarios caused by Customer action, malware, data corruption or events beyond Gen3’s reasonable control.
Suspension and termination
Gen3 may suspend or limit Services, with or without notice, for maintenance, security, abuse investigation, court orders, network protection or delinquency.
For Terms violations, Gen3 may remove Customer Content and block Account access. Repeat or serious violations allow permanent termination without refund.
Gen3 may cooperate with authorities and provide information when required by law or valid order.
Intellectual property
Gen3 trademarks, logos, Site layout, proprietary software, documentation and materials (“Gen3 Content”) are owned by Gen3 or licensors. No rights are granted beyond use necessary to contract and use Services.
You may not copy, modify, reverse engineer or commercially exploit Gen3 Content without written authorization.
Feedback or suggestions sent to Gen3 may be used freely for product improvement and marketing without compensation obligation.
Limitation of liability
To the maximum extent permitted by Brazilian law, Gen3 is not liable for lost profits, revenue loss, loss of data not covered by contracted backup, or indirect, incidental or consequential damages from use or inability to use Services.
Gen3’s total liability for any claim related to Services is limited to amounts actually paid by you for the Services concerned in the 12 months before the event, except where law does not allow such limitation.
Nothing herein excludes liability for willful misconduct or non-waivable consumer rights under the Brazilian Consumer Defense Code where applicable.
Third-party services (domain registrars, payment gateways, integrations) have their own terms. Gen3 is not liable for third-party unavailability or acts beyond its reasonable control.
Indemnification
You agree to indemnify, defend and hold harmless Gen3, its officers, employees and partners from claims, losses, damages, costs and legal fees arising from your Customer Content, use of Services in violation of these Terms or third-party rights, or unlawful activity by you or anyone using your Account.
Gen3 may assume exclusive defense of any indemnified matter, and you will cooperate as needed.
Changes to these terms
Gen3 may revise these Terms periodically. The current version will always be available at /termos with the update date.
If a change materially reduces your rights, we will provide advance notice. You may terminate Services before the change takes effect if you disagree.
Incorporated documents (Privacy, SLA, Anti-Spam, Cookies) may be updated independently; periodic review is recommended.
Applicable law and jurisdiction
These Terms are governed by the laws of the Federative Republic of Brazil, including the Consumer Defense Code, the Internet Civil Framework (Law No. 12,965/2014) and the General Data Protection Law (Law No. 13,709/2018) where applicable.
The courts of Comarca de São Paulo, Estado de São Paulo, Brasil are chosen to resolve disputes arising from this Agreement, except where consumer law requires a different forum.
Gen3 Cloud Tecnologia headquarters: São Paulo, Brasil.
Contact
Gen3 Cloud Tecnologia · CNPJ 39.367.232/0001-18 · São Paulo, Brasil